We used Fair-way to rent out mum's house when she went into a care home and to later sell it. In both cases Fair--way were professional and easy to deal with and extremely helpful. During our time as landlords they looked after the property for us quickly dealing with any maintenance issues. They have fast access to good tradespeople who charge reasonable rates. When it came to sell they suggested a fair price and gave a detailed explanation of why the price they suggested was the best one. We got an offer at our asking price very quickly. All in all I would recommend them.
The team at Fairways are brilliant. They kept me informed at all times throughout the whole process and was quick at responding to questions.I highly recommend them and I would use them again! Knowledgeable, friendly team who knows their stuff!
Amazing team who work alongside you every step of the way making all aspects of a transaction as stress free as possible and working to help both parties. Going out their way to contact different specialists and put us in touch with different people to help us understand the entire picture. Could not recommend enough!
Professional and helful
The most lovely experience from beginning to end.The whole team were very pleasant, professional, informatative and kind.Constant updates and any questions answered.Would definately recommend and use again.Thank you so much
Renting a property from FW Properties was a pleasure. The team is very responsive, respectful, professional, and fun! I strongly recommend them, as I know that it is not easy to find a five-star agency nowadays!
Fair-Way Properties are the best letting agents I have ever had. Any issues are dealt with quickly and very efficiently. If the rent is even one day late they are on the phone with me to tell me what action has been taken. In all the years they have been dealing with my property (at least 9) I have never had to chase them for anything. They are so good that my daughter is using them now too and I would recommend them to anyone looking for a letting agent.
Interesting (conversation), if you can say that, with the owner James. Only know that " important" information as it was forced down my throat at the first opportunity he had to tell me. Thanks for sharing 😊Called to enquire about a property listed on Zoopla. After asking some very straight forward questions, I realised he has some difficeny with his understanding which is why I asked to be put on the waitlist so someone else could hopefully deal with my quiry. After being screamed at down the phone, I realised that his client the (landlord) isn't aware of how their property is being marketed. So, I decided to write this review to help some landlords, who use this company to show what a customer can expect when dealing with 'James'. Solely for completeness, here's a two word summary of my experience poor and frankly child-like.Here is some constructive advice, please go on a communication course to manage your temper and lack of knowledge in this area.
Response from the owner: Hi Balpreet, I have taken the time to review the Zoopla call recording of your partners conversation with my colleague James. I cannot agree with your comments in this review as my colleague remained professional throughout the call and was simply trying to ascertain the information we require before booking in a viewing. He did not scream down the phone at you at any point during the call and I would happily share the call recording with the client if your partner gives her permission for us to do so.
Staff always very professional go above and beyond there job roles excellent services wouldn't go anywhere else .
Paper work signed let agreed mark was very helpful and very professional
Absolutely amazing team to work with. We sold our house using Fair-Way Properties about 6 months ago. You have the dream team working with you, exceptional customer service. The team went above and beyond and made what is a complex process, very simple and manageable. They helped with decisions and had a very good knowledge of the local market. I would highly recommend Fair-Way Properties to anyone looking to sell their home!!! Thanks guys!
They were really easy to deal with and there was no pressure. Steve was very honest and genuine. They helped with all my queries. A really good team of estate agents.
Rented my house out with these. Really great company! The level of service I have received so far has been head and shoulders above a large company that I’ve used in the past. Very responsive with communications, very clear very helpful, very knowledgeable, seems to be able to get contractors at short notice plus have all the right contacts required. Feeling very happy and highly recommend. Jo from Rothley
Very Professional
This agency is absolutely fantastic!They helped in the sale of my property and they could not have done more from start to finish. The communication is second to none and they went above and beyond for us and achieved a great price as well.A special thank you to Jackie from my wife and myself and to Steve.
I would highly recommend Fair-Way Properties. The staff were friendly, very accommodating and answered calls and emails promptly. Their handling of social distancing and COVID-19 regulations was also amazing, and I felt comfortable viewing their properties and talking to their staff. Overall an excellent experience.
100% recommend.I have used Fair-Way to manage my rental property for 8 years and so when it came to selling the property it was a no brainer that I use them for the sale too. From a cost perspective they were also the best.The Sale was during the Covid period and we faced many hurdles. The team were fantastic as they supported the Sale. There were certain periods of the transaction when I would call them almost everyday (no word of a lie) for progress and updates, as the buyer was not as proactive as Fairway and myself. Mark, Steve and James were always polite and professional. They acted as my counsellor and therapist at time as I not only vented my frustrations of the process, but I also valued their experience and often had to be guided by them.Their knowledge and experience are extensive, and I would have no doubt in recommending Fair-Way for Sales and Lettings.
I had my flat rented out with these and they didn’t just put anyone in they made sure the tenant was a perfect fit for my property, over the time of renting out they sorted everything I was well rested knowing everything was being sorted professionally and I got paid on time every month. It came a time to sell and again I let fairway properties do everything from sorting my tenants to now completing my sale. Highly recommend and great professional service for the money.
Best estate agents in town. Honest, genuine and first class service.
We found our current rented property through Fairway and can’t recommend them enough. Despite the added complications of Covid restrictions, Mark, James and Steve went above and beyond to help us and we were very grateful for that!We found them to be very easy to communicate with and would definitely use Fairway again!
Fair-Way Properties have been absolutely amazing. Mark and Steve were always available and incredibly helpful. Grateful to work with such professional and helpful people for the purchase of my first home. Despite the environment surrounding Covid-19, Fairway properties ensured I was always kept updated and answered any questions I had promptly without hesitation. I 100% recommend their services!Thank you Fair-Way Properties.
Response from the owner: Hi Nikita, thank you for your lovely review. We're glad we could help you secure your first home!
Fairway are a really down to earth, helpful and friendly bunch. It was such a breath of fresh air to finally find a Lettings company that treated you like a valued person, not just a name on a file. When viewing a property (which is now our home) we were blown away by the helpfulness, knowledge and enthusiasm from Mark. After applying for the property we were kept fully in the loop, no question was too much of an issue to be resolved and the application paperwork was simple. We would definitely recommend fairway. Customer service comes first and they are always available to help up! They are trustworthy, friendly and professional, couldn't ask for more from a Lettings agent!
Response from the owner: Hi Charlie, Thank you for your kind words in your review. We're glad to hear you are happy and settled in your new home!
An absolute amazing family run business . Fairway lettings rented my property out for 12 years , the whole team are friendly and supportive and never failed to deliver the best service . Fairway lettings then sold my property very quickly they were constantly updating and responsive right the way through . Massive thank you to mark james Steve and the rest of the team they will be truly missed .
Response from the owner: Thank You! It has been a pleasure working for you for the past 12 years!
I can not recommend this company highly enough. We have employed them as our managing agent for a property in leicester for over 10 years after an abysmal experience with another large company in central Leicester. From the minute I picked up the phone to them to make enquiries regarding their services I have been impressed. They have been good communicators to both ourselves and our tenants and have always acted with respect and a deep sense of moral duty for both sides. I feel as much as we employed them to act as our agents they have also been advocates for the tenants. They have demonstrated a clear grounded and sensible approach to dealing with the many issues that have arisen over the years. They have now sold our property for us and we are sad to say goodbye to them now as our business with them is complete. On all levels, agents for landlords, tenants and house purchases and sales we would recommend this company without hesitation.
Response from the owner: Thank You for your kind words. It has been a pleasure working for you for the past 10 years!
The team has been absolutely outstanding through the purchase of my property. The most professional estate agents I have come across. Steve, Mark and Jackie were on hand all the time and answered every email and call efficiently. Thanks so much.
Response from the owner: Thank You Clirim. We wish you all the best with your new home!
Very impressed with Fairways Property services in securing a rental property for our daughter. Highly recommend.
I would like to thank Mark and Steve for their great service and support. There response is always prompt and very polite, true professionals in what they do.I have no hesitation in recommending Fair-Way Properties to any of my friends and family
Very efficient, careful firm; all the staff take the time and make the effort needed to provide excellent service.
I would have no hesitation in recommending the services of Fairway Lettings. I have been a customer, in the capacity of a landlord, for 5 years,and most recently as the seller of an investment property. Collectively,James,Mark and Steve are all highly professional and efficient in their approach. They have always been very open and honest in regard to the process and offer excellent customer service. Nothing is too much trouble and I believe they go above and beyond to help. They are an asset to the village and I wish them every success.
Fantastic: - I sold my house through them, very positive approach and communication was excellent always kept up to date. They did the whole lot photos, appointments etc.Would recommend
Fairway properties have been amazing to us during the process of our house sale. We have been one of their first house sales and they have been extremely helpful and professional throughout.We hit a few rocky points during the process with regards to solicitors etc but fairway properties were on the ball and were contacting them daily to help speed the process along for us. We have been so happy with their service that they have provided and we would 100% recommend them to any of our friends or family that were looking at selling their home.Thank you again to mark, James and also a special thank you to Steve who has done most of the work for us.
As tenants, we had a great experience with Steve from Fairways. Responded to all flat issues and queries promptly. Courteous, polite and friendly. Very supportive and flexible during a difficult time in our life. Extremely reasonable about 'wear and tear' issues. People who came to fix things in the flat (particularly John) were always professional, courteous and an absolute pleasure to deal with. Steve and the lovely flat we moved out of (for work reasons) are sorely missed!
Genuinely the best estate agents I have ever dealt with. Always happy and polite and problems where always sorted in timely fashion.
They acted quickly when any problems arose regarding the flat I was living in. The workers who preformed the work were always professional and courteous.
Fair-Way Lettings are great. In the short time in which I have rented a property with them I have had a positive and professional experience. Mark and James in paticular are extremely efficient and quick to respond to any problems or queries. No problem seems to be too small to deal with and the customer service has been excellent. I would definitely recommend Fair-Way Lettings.
I have been a tenant with fair-way lettings for 4 years and I can’t express how amazing they have been to me and my family. The agents are all so lovely and have really looked after us, nothing was to much trouble. I would recommend to anybody. Thank you so much for all your support, I am forever greatful.
We like to thanks Fair-Way Lettings for their level of service and support we have received throughout our tenancy over the years. It has been very hard at times but the team have always acted on our requests with no questions. Thank you again. We hope your next tenants are as good as we were :))
The team here will always go the extra mile. Would recommend to all.
Both myself and family members have used Fair-Way lettings to rent out properties. They remain professional and continue to keep us updated. Tenants found within a week for both properties and they have always been happy and available to answer any queries. Would definitely recommend!
Very helpful. The best agency i have dealt with by a "fair- way". thanks to the team for sorting the new home!
