Archives: FAQs

If you have a maintenance or repair issue it is important you report it to us as soon as possible. You can do this online by clicking here or by calling 0116 267 4049, we will contact your landlord to arrange any repairs. If landlord is under our management service we will contact and liaise with the appointed contractors.

It is your responsibility to pay the council tax unless stated otherwise on the tenancy agreement.

If we manage the property we will initially notify the utility companies, but it is your responsibility to set up your account and pay the bills. In the case of a property we manage we will take meter readings at the start and the end of the tenancy, if we don’t manage the property we always advise you take meter readings at the start and end of your tenancy.

As a tenant your responsibilities are as follows: – To pay the rent on time and in full – To pay the utility bills – To pay the TV licence unless the tenancy agreement states otherwise – To maintain the gardens if applicable – To keep the property clean and tidy – To do general household maintenance for example changing light bulbs – To make sure the property is kept secure at all times – To keep the property ventilated – To clean the windows – To dispose of all rubbish – To report repairs or any maintenance issues as soon as possible – To respect the neighbourhood and not to cause any disturbance or unnecessary noise

You are responsible for insuring your own personal possessions, so we strongly advise you take out your own content’s insurance. Your landlord will be responsible for insuring the building, but their policy will not cover your items.

An inventory is a document that describes the condition of the property and the condition of anything left behind by the Landlord. The inventory will be carried out by us before you move in to the property and will be supported by several hundred photos. At the start of the tenancy all tenants must sign and agree that the inventory is correct, this will help to clear up in any disputes at the end of the tenancy.

After the tenancy deposit has been paid it is a legal requirement that the deposit is registered in a government approved deposit scheme within 30 days. The deposit will be used in the case of repairing any damage above fair wear and tear that may happen during the tenancy, for none payment of rent or if the property requires professional cleaning. A detailed inventory done at the start of your tenancy combined with periodic inspection reports will help assess if any deductions are deemed fair or necessary.

The initial term of the tenancy agreement is 6 months, this will usually be extended once the initial term has lapsed subject to all parties being happy. This is usually from 6 – 12 months (but can vary depending on the needs of the parties involved).

A tenancy agreement is a legal binding document signed by yourself, your landlord or us as the landlords representative, that sets out your rights, obligations and responsibilities within the tenancy.

Once all the references and searches are complete, we will contact the landlord to seek approval to grant you the tenancy. Once this has been received from the landlord, we will complete all the paperwork including the tenancy agreement and contact will you to arrange for you to sign them. We will also ask for the deposit and the first month’s rent payment to be made to us 48 hours before the tenancy commences to ensure cleared funds are received (without cleared funds we cannot release the keys).